The fine print.
How the site and commissions work, in plain words.
Last updated: 5 November 2026
These terms cover the use of blueinkcraft.net and commissions with Blue Ink Craft, a studio run by Ricardo Banon in Portugal. Commissions are sold and invoiced by Catia Figueiredo (NIF 252823486), Avenida Professor Egas Moniz, 32A, 2800-065 Almada, Portugal. Contact: contact@blueinkcraft.net.
Using the site
All artwork, photos, videos and text on this site belong to Blue Ink Craft unless stated otherwise. You may share links and screenshots with credit. Don't reuse our photos or artwork commercially, or claim them as your own, without written permission. Reference photos on the Resources page follow the licence shown there.
Commissions
- We send a quote with price, shipping and timing. Work starts once you accept it and pay.
- Larger orders can be split into two payments.
- You send us the models at your cost and risk; use tracked shipping. We return them tracked and insured, worldwide; return shipping is part of the quote.
- Timings are estimates. We tell you early if anything changes.
- Armies start with a test model you approve before we paint the rest.
- Cancellations: before work starts, you get a full refund. After work starts, we charge for the work done and return the models.
- If a model arrives damaged, keep the packaging and send us photos within 5 days of delivery. We claim from the carrier and make it right.
Digital products
Store terms (STL licences, refunds on downloads) will be added here when the store opens.
Liability
We take care with every model in our hands, but we're not liable for indirect losses. Nothing in these terms limits your rights as a consumer under EU and Portuguese law.
Law
These terms follow Portuguese law. If we can't solve a problem together, you can turn to a Portuguese consumer arbitration centre, or file a complaint in the electronic complaints book (livroreclamacoes.pt).